Can I Use My Registration Ticket Number To Track International Registered Mail

If yous sent a packet from the U.S. to a foreign country and information technology was missing contents, damaged, or lost, larn how you lot tin file an international claim for the insured value of the parcel (if it was covered by insurance):

International claims are different from domestic claims—they accept to be coordinated with foreign postal administrations.
Only the U.S. sender tin beginning an online enquiry to begin an international claim.

(For USPS® fee or postage refunds, please meet Request a USPS Refund: International.)

Alert: USPS tin can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-commitment suspensions. Read More

If you sent a packet out of the U.S. and it was returned due to a COVID-xix service suspension (with the pink label shown here), please read carefully to learn what you can practise to get a refund:

If you bought postage directly from the USPS at a Post Office^™ location or using a postage meter, please bring your packet to your local Postal service Office for a refund.
If y'all bought postage with the Click-N-Ship^® awarding, you tin can outset a refund inquiry past contacting the Click-N-Ship Help Desk: Please put the characterization number in the "Additional Data" field.
If you bought postage from a 3rd-political party PC Postage^® vendor (similar Stamps.com, EasyPost, Endicia, Pitney Bowes, Ebay, or PayPal), please follow instructions provided past your vendor. For more refund data, visit PostalPro.

If your package is damaged or has missing contents, please see the "Receiving Damaged International Shipments" section.

Check filing periods for each international mail service.
Gather your documents including your 13-digit tracking number and other supporting documentation.
Click "Create an Inquiry," log in to your USPS.com account, and complete the online form.
NOTE: If any required documents are non included, you will be unable to submit your enquiry.
If your inquiry is eligible for a merits, you volition be notified via e-mail: "Claim Sent for Review."
After our claims department processes your claim, yous'll receive an electronic mail with the claim results.

Create an Inquiry Enquiry History

Image of a user accessing the help section of www.usps.com

Our "How to File an International Claim on USPS.com" video gives step-by-step instructions for submitting your claim and proof of value documents.

Video Transcript: How to File an International Claim on USPS.com (TXT four KB)

Each international mail service has a dissimilar filing period. The filing catamenia is based on the mailing engagement on your receipt.

Step two: Assemble Your Documents

You'll need to include all of the required documentation to submit your inquiry. Save all your show documents until your claim is resolved.

Include the xiii-digit USPS Tracking® or label number that appears on the receipt beginning with EA-EZ, CA-CZ, HC-HZ, or RA-RZ and ending in U.s.a..

Have these basic contact details for the sender and recipient:

Name
Mailing Address
Phone Number
Email

Exist gear up to provide these mailing details:

Engagement
Weight
Postage paid
Additional fees (if applicable)
A clarification of contents

Whatever of these can be used to show proof of mailing:

Mailing label
Community course
Printouts of the online transaction
Postal service Office^™ shipping receipt

Whatever of these tin be used to show proof of value:

Sales receipt
Invoice or bill of sale
Copy of canceled cheque or money society
Credit card billing receipt
Statement of value from a reputable dealer
Estimates of repair costs from a reputable dealer
Printout of the online transaction

Step 3: Create an Inquiry

When you're fix to start your inquiry, log in to your USPS.com account, and consummate the online form.

Create an Enquiry

If your enquiry is eligible for a claim, you lot volition exist notified via email: "Merits Sent for Review."
After our claims section processes your claim, you'll receive an email with the claim results.

Cheque Inquiry History

You must immediately present the article, mailing container, wrapping, packaging, and whatsoever other contents received in damaged condition and/or with missing contents to a Post Office for inspection. The Post Part will verify the impairment and give y'all a PS Form 3831, Receipt for Article(s) Damaged in Mails, for your files.

In addition, it is recommended you contact the strange sender and ask the sender to file an inquiry with the postal administration from where the particular was mailed. All claims for inbound items that are lost, or are delivered to the addressee in damaged condition or with missing contents are payable to the sender, unless the sender waives the right to payment, in writing, in favor of the addressee.

These items will help bear witness the damage to your incoming shipment:

Document(south) supporting damage from U.S. mailer
Document(due south) supporting damage from strange addressee
Receipt of article(s) damaged in the mail
Photos of the damage
Description and value of contents